Here are a few suggestions:
-
Please make sure the information you enter in the order form/fields is valid (for example, complete name and not alias or nicknames).
-
Check to see that there are no spaces before, in between, or after the data you typed.
-
When entering phone numbers, please type or enter numbers only, no hyphens or dashes and no spaces.
-
When filling out the billing address, remember #1 and #2 and make sure the billing address matches the address associated or linked in the credit card or PayPal account you are using to pay for the order.
-
Please make sure that your credit card status is active and updated; your address is correct, check the expiry date, etc.
-
Close the browser where your order is not going through and open a new one then try placing the order again. Or try a different browser (we recommend Google Chrome and Firefox)
-
Clear your device's cache, history, and cookies depending on what browser you're using. Here's a site where it lists instructions how-to: https://kb.iu.edu/d/ahic
-
Restart your device and try again.